Support & Policies

If you have a question or are having trouble with an aspect of the Children’s Book Hub, please do not hesitate to contact us.

The quickest way to get a response is by sending us an email via the form below.

Our mailing address is: Beech Tree Books, PO Box 839, Sag Harbor NY 11963.

Cancellation Policy – You may cancel your Hub membership at any time. Please send written notice of desire to cancel account to: admin@childrensbookhub.com. You will receive confirmation of your canceled membership, and you will no longer be billed from the date of cancellation forward. Please note that should you cancel your membership at the start or in the middle of your monthly payment cycle (after payment has been made for that month), we cannot refund or prorate monthly payments for the unused days.

Refund Policy – All sales are final. Please note that should you cancel your membership at the start or in the middle of your monthly payment cycle (after payment has been made for that month), we cannot refund or prorate payments for the unused days.

Returns/Delivery/Shipping – All merchandise on the Hub is delivered digitally. We do not offer snail mail delivery of shipping on any products, therefore returns are unnecessary.

Privacy Statement: All names, addresses, payment and any other personal information collected is for use by the Children’s Book Hub/Beech Tree Books only. No personal information will be sold or shared. All customer data is protected by https security.

Secure Check out.  Our site uses https security in order to protect customer data.

Information Sharing Policy:  The information available on the Children’s Book Hub is for members only. Sharing, copying or reproducing content outside of the Children’s Book Hub, or with anyone who is not a member, is strictly prohibited. Thank you for your cooperation.

Frequently Asked Questions:

Q: How do I access a full article or post on any given page? I can see part of each article but can’t figure out how to open the full piece to read more.

A: Click on the red title heading for each article or post. This will open the full post.

Q: Whenever I click on an icon in the dashboard, it takes me back to the main sign up page for the Hub…?

A: You have probably logged out and need to log back in again. On the upper right hand  corner of the sign-up page, you will see a red “Member Login” button. Click on that to log back in.

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